Refund Policy
Refund Policy.
Okeanid sells digital products, including browser-based tools, templates, guides, and onboarding materials. This policy explains how refunds work for our digital products.
Digital delivery
Digital products are delivered instantly.
Because Okeanid products are digital and may be accessed immediately after purchase, all sales are generally final once access has been delivered.
- Instant digital access
- Downloadable or browser-based materials
- No physical shipping
Exceptions
We review access problems.
If you purchased a product and cannot access it because of a technical issue on our side, contact us and we will work to resolve the problem.
- Missing access details
- Broken product link
- Duplicate accidental purchase
Refund requests
Refund requests are reviewed on a case-by-case basis. We may approve a refund when required by applicable law, platform policy, or payment processor rules, or when there is a verified technical issue that prevents access to the purchased product and cannot be resolved.
Change of mind
We generally do not provide refunds for change-of-mind purchases, lack of use, misunderstanding of product format, or cases where access to the digital product has already been delivered.
How to contact us
To request help with a purchase, visit our Support page and include the email used at checkout, the product purchased, and a short description of the issue.
Important note
Okeanid products are digital tools for productivity and self-organization. They are not medical, therapy, financial, legal, or emergency services.
Last updated: July 2026.